The voice that never drops a call.
Inbound and outbound. One agent.
Most voice AI vendors handle one direction. Luna runs both, on the same patient context, with bidirectional EHR integration.
New patient booking
First-ring answer. Collects demographics, runs eligibility in real time, books into the right visit type based on symptoms and payer, and confirms by SMS. The kind of call that used to take six minutes now takes ninety seconds.
Rescheduling and cancellations
Identifies the patient, pulls the visit, offers the next available slots in the right pod, and rebooks. No staff routing, no hold time.
Symptom-driven triage
Triages by urgency. Books same-day or next-day for acute symptoms, routes to nurse line for escalation, schedules routine care for everything else.
Reminders and reactivation
Appointment reminders, care gap outreach for HEDIS and MIPS measures, dormant patient reactivation, post-op recovery check-ins. Every call personalized from the patient record.
Care gap outreach
Surface gaps across your population (AWV, mammography, colonoscopy, A1c), then work them. Luna dials, explains the gap, and books the visit in one call.
Balance recovery
24/7 polite, compliant outbound on outstanding patient balances. Payment plans, portal links, live handoff when the patient asks for a human.
Running today, not in pilot.
Luna is live at 45+ hospital systems and 472 locations. These are portfolio averages from deployments with six or more months in production.
From the ring to the record. One agent.
Luna is not a phone tree with a nicer voice. Every conversation is grounded in the patient's full context, the organization's real scheduling rules, and the payer's eligibility logic.
Patient context loads
The moment the call connects, Luna pulls the full patient record from the EHR. Past visits. Open balances. Care gaps. Preferred language and provider. Everything the staff would have asked.
Conversation grounded in your rules
Luna speaks in your brand voice, books against your real templates, handles your specific payers, and follows your clinical escalation paths. Grounded at inference time, not generically trained.
Action written to the EHR
Bookings, rescheduling, eligibility verification, notes: all written bidirectionally to Epic, athenahealth, eClinicalWorks, NextGen, and 40+ others. Structured data, not attachments.
Handoff to the workforce
Every call updates SteerBrain. AI Front Door sees the booking. SteerNotes sees the visit context. Revenue Cycle AI sees the eligibility check. One patient thread, every agent informed.
Prime Healthcare: 45 hospitals, 18 months live.
“We have seen improved volume, revenue, streamlined workflows and expanded patient offerings to ensure timely access to care.”
Luna runs on SteerBrain, alongside the rest of the workforce.
No voice AI vendor gives you shared context across booking, documentation, and revenue cycle. Because no voice AI vendor has the rest of the workforce. Luna is one agent in a four-agent platform, sharing one patient thread across every interaction.
Ready to add Luna to your team?
Book a 30-minute demo and we will run Luna against your own workflows, alongside the rest of the Steer AI workforce, before you commit to anything.