Hospitals & Health Systems

Stop the leakage. Deflect the call center.

Steer answers every call, message, and referral across your system, deflects the routine volume drowning your call center, and writes every action back into Epic and Cerner bi-directionally, so patients stay inside your network instead of leaking out.

See how it works

Modeled for a multi-hospital system

Call center calls deflected61%

Network leakage recovered+28%

Average speed to answer< 5s

EHR write-back accuracy99.6%

Voice AI,
answering live

Voice AISMSWeb chatWeb formsPatient portalEmailAd channels

Voice-led, omnichannel by design. One conversation, one record, whatever channel the patient chooses.

The problem

Your call center is underwater, and every dropped call is a patient leaving your network.

Health systems lose patients at the front door. Hold times stretch, calls go to voicemail, and referrals stall in a queue no one owns. Each abandoned call is a patient who books somewhere else, and the revenue leaks out of a network you spent years building. Meanwhile your EHR holds the answer, but no one has time to act on it.

How it works

This is the Steer cycle, capture, book, collect, return, tuned to the scale and integration demands of a health system.

Deflect the call center

Voice AI answers every inbound call 24/7, resolves the routine volume instantly, and escalates only what truly needs a human.

Sync with Epic & Cerner

Every booking, update, and note is written back bi-directionally, so the EHR is always the single source of truth.

Close network leakage

Referrals are routed, scheduled, and tracked to keep patients inside your owned network of facilities and providers.

Recover the no-shows

Same-day rebooks and live waitlist backfill keep high-cost slots and OR time full across every facility.

One system that finishes the job.

Bi-directional EHR sync

Reads and writes Epic and Cerner, not a one-way export.

Built for call center scale

Answers peak volume without adding a single seat.

Leakage you can see

Routing and attribution that keep patients in-network.

What a sealed network looks like.

Modeled on a multi-hospital health system.

61%

call center calls deflected

+28%

network leakage recovered

< 5s

average speed to answer

Proof

“Steer didn't just hand us a tool, they became a true partner in how we run patient access across every facility, and that has made all the difference.”

Amy Searls

Chief Experience Officer, Prime Healthcare

Why nothing falls through the cracks

Steer remembers every patient across every facility and channel, so each step hands off to the next. A deflected call leads to a booking, a booking writes back to Epic, a referral routes in-network. One system that finishes the job, instead of point tools that lose the patient between departments.

See it run on your numbers.

Book a 30-minute demo and we will model your recoverable revenue against your own volumes, before you commit to anything.

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