Every channel. One booking.
The digital and ED front door, unified on one platform. Six acquisition channels collapsing into one booking engine. Real-time eligibility. ESI-based triage with at-home registration. Patients walk in ready to be seen.
Six channels. One front door.
Most digital front door products handle one or two channels and hand the rest off. AI Front Door consolidates the full acquisition funnel on one booking engine.
Organic search and SEO
Capture patients at the moment of intent. Landing pages that match the search, symptom routing that books the right visit, and tracking that closes the loop back to paid attribution.
Paid advertising
Every paid lead booked or routed, never dropped. Closed-loop ROI reporting with real attribution, not form submits. CAC that actually means something.
Referral portals
Referrals from sending providers land directly in the booking engine. Eligibility verified, visit type routed, appointment confirmed. No fax, no callback queue.
Website and web chat
A booking widget that works against real scheduling rules and real payer coverage. Web chat that hands off to Luna when the patient wants to talk.
ESI-based ED triage
The hospital-market flagship. Acuity-aware triage, at-home registration, and pre-arrival insurance verification. Emergency-appropriate patients reserve a slot and walk in ready to be seen.
Reputation management
Post-visit feedback capture, review routing, and service recovery. +80% review quality and +149% review volume across portfolio deployments in a 12-month window.
Patient access, solved. At scale.
These numbers are portfolio averages across hospitals, specialty groups, ASCs, and cash-pay networks with six or more months in production.
The flagship: walk in ready to be seen.
Emergency-appropriate patients reserve a slot, complete registration at home, and arrive to a clean handoff. ED throughput goes up, commercial payer mix goes up, patient experience goes up.
Via web, mobile, or Luna voice. ESI-aligned triage maps symptoms to acuity and to the right care setting.
For emergency-appropriate cases, a slot is reserved. Non-emergency cases route to urgent care, telehealth, or next-day scheduling automatically.
Demographics, insurance, consent forms, HPI all completed before arrival. Eligibility verified in real time against the payer.
Patient arrives to a clean handoff. Less time in waiting room. Less chart work at bedside. Faster throughput, better experience.
OrthoWest: 18-provider orthopedic group.
AI Front Door runs on SteerBrain, next to Luna.
When a patient starts on the web and finishes on the phone, it is one continuous thread, not two broken workflows. No re-asking, no lost context, no rerouting. That is what happens when digital and voice run on the same platform.
See the front door on your schedule.
Bring AI Front Door up on your real scheduling templates, payer coverage, and ED throughput targets. Outcomes measurable from week one.