The Platform

One pane of glass.
Every agent, every minute.

Command Center is where operators see the workforce run. Every call Luna answers, every booking AI Front Door closes, every note SteerNotes files, every claim Revenue Cycle AI submits. Tracked in real time, drilled down to the patient, governed end to end.

app.steerhealth.io/command-center
Command Center
Your AI workforce, live
L
LunaVoice
247
FD
AI Front DoorAccess + ED
412
SN
SteerNotesDocumentation
189
RC
Revenue CycleAutonomous RCM
58
Today · All agents
Updated 2s ago·LIVE
Patients engaged
12,847
34% vs yesterday
Visits scheduled
3,291
28% vs yesterday
Revenue captured
$847K
19% vs yesterday
Live agent activity
LUNA
Booked ortho consult for Maria R. Inbound call at 2:14 AM.
2s
NOTES
Draft SOAP ready for Dr. Patel, Room 4. 14 codes assigned.
8s
FRONT DOOR
Self-scheduled 7 patients from last hour of Google traffic.
1m
RC AI
Eligibility verified. 94 claims cleared for submission.
3m
RC AI
Recovered $14.2K in outstanding balances from overnight outreach.
5m
The operator view

See your workforce the way it actually runs.

Not four dashboards you tab between. Not a weekly report your analyst stitches together. One live interface where the whole workforce surfaces, with every action traceable to the patient, the payer, and the decision that drove it.

01 · Live activity

Every agent action, as it happens.

The activity feed streams in real time across all four agents. Every call answered, every visit booked, every note drafted, every claim submitted. Sub-second latency. Click any event for the full context: patient, payer, decision path, outcome.

02 · Unified KPIs

The numbers your leadership already asks for.

Patients engaged, visits scheduled, revenue captured, clean-claim rate, call recovery, denial prevention, care gap closure. Filter by agent, location, service line, payer, or provider. Board-ready views pre-built. Custom views take minutes.

03 · Agent drill-down

From portfolio view to a single patient.

Click into Luna and see live call volume, intent breakdown, disposition, and escalation rate. Click into SteerNotes and see pending drafts by provider. Every aggregate metric decomposes to the individual patient conversation that produced it.

04 · Exceptions first

The workforce tells you what needs a human.

Most agent actions complete autonomously. The ones that don't surface immediately: escalations from Luna, ambiguous documentation flagged by SteerNotes, prior auth denials Revenue Cycle AI couldn't resolve. Your team sees only what requires them, not the 98% the workforce already handled.

Governance by default

Every action, auditable. Every decision, transparent.

Every agent decision is logged with full lineage. What the agent observed, what it decided, which rule or model drove the decision, and whether a human reviewed or overrode it. HIPAA-compliant, SOC 2 certified, exportable to your compliance team.

Decision trail · Luna · Inbound call #247-8891
HIPAA logged·Exported to audit store
08:47:02.441
Luna
Call connected. Patient identity verified via DOB + last 4 SSN.
Pass
08:47:18.902
Luna
Intent classified: new patient, acute lower back pain, right-sided. Confidence 0.94.
Pass
08:47:24.107
SteerBrain
Routed to Orthopedics scheduling template. Rule: acute MSK + no prior imaging.
Pass
08:47:31.633
Front Door
Eligibility run against BCBS Gold PPO. Copay $40, deductible met. Copay collected.
Pass
08:47:48.219
Front Door
Slot Fri 2:00 PM, Dr. Hernandez booked. Epic confirmed via FHIR write #f47b.
Pass
08:48:02.556
Luna
Patient requested alternate provider. Escalated to scheduling lead per clinic policy.
Escalated

Every step logged

Agent observations, classifications, rule matches, EHR writes, eligibility responses, and handoffs. All timestamped to the millisecond.

Human in the loop, by design

Every escalation path is explicit and tunable. Your team decides what the agents handle alone and what always routes to a person.

Exportable, auditable

Your compliance team can export the full decision trail for any patient, any agent, any date range. Read-only APIs available for external audit tools.

Enterprise ready, day one

Built for the way hospitals actually buy software.

Security
SOC 2 Type II

Independently audited controls on security, availability, and confidentiality. HIPAA compliant, HITRUST roadmap.

Access
SSO + RBAC

Okta, Azure AD, Google Workspace. Role-based access for operators, clinical leadership, and IT admin. SCIM provisioning.

Integration
FHIR R4 native

Bidirectional writes to Epic, Oracle Health, athenahealth, Meditech, eClinicalWorks, NextGen, and 40+ more. No middleware layer.

Deployment
3 to 4 weeks

From contract to production. Not three to four quarters. Because SteerBrain sits on top of your EHR, not in front of it.

BAA standard Data residency: US East + US West 99.95% uptime SLA Dedicated CSM White-glove onboarding

Walk through Command Center on your data.

We load a sample of your real call volume, real scheduling templates, and real EHR context into a sandbox. You see the workforce run against your operation, not a demo environment. Takes about 45 minutes.