The numbers behind the AI workforce.
Production outcomes from 109 organizations, 472 locations, and 19 million patient lives running on Steer's AI workforce. Every metric in this report was measured in live customer environments, not pilot projections.
Six chapters of real production data.
Outcomes by agent, by segment, by use case. Methodology disclosed for every metric. Independent CFO commentary on what these numbers mean for healthcare operators in 2026.
The State of Healthcare Operations
The grind, in numbers. Front desk turnover, after-hours leakage, denial rates, documentation burden. The baseline against which AI workforce ROI is measured.
Luna in Production
Voice agent outcomes across 109 orgs. Call volumes handled, after-hours capture rates, escalation patterns, eligibility verification accuracy, copay collection at booking.
AI Front Door & ED Triage
Patient access outcomes including the Prime Healthcare ED leakage reduction, slot booking conversion, and digital front door funnel performance.
SteerNotes & Documentation
Provider time recovered, note accuracy benchmarks, code capture rates, sign-off cycle times, and clinician satisfaction signal.
Revenue Cycle AI
Denial rate movement, days-in-AR compression, claim submission cleanliness, and dollars recovered through autonomous appeal workflows.
Outlook for 2026
Where the AI workforce category is heading next. Virtual nurse, ambient agent expansion, and what enterprise health systems should expect to see deployed by Q4.
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