Every call answered.
Every booking made.
Every after-hours lead saved.
Luna is the autonomous voice agent for athenahealth practices. Inbound, outbound, after-hours. Booked directly into athenaCollector. Eligibility verified, copay collected, before the patient hangs up. Live in 14 days.
Three jobs. One agent.
No phone tree. No after-hours voicemail. No third-party booking widget that loses context. Luna is the front desk that never sleeps, fully integrated with the athenahealth stack you already run.
Answers every inbound call.
Including the 2 AM call about back pain. First-ring answer 24/7. Pulls the patient's athena record, runs eligibility through your payer rules, books into athenaCollector, collects copay, sends the confirmation. The kind of call that took six minutes now takes 90 seconds.
Works your outbound lists.
Recall, care gap outreach, reactivation, balance recovery. Luna dials, holds the conversation, books the visit, posts the payment. HEDIS, MIPS, AWV, mammography, A1c. Pulled directly from athena, worked autonomously, written back as it happens.
Surfaces only what needs you.
Most calls finish with Luna alone. The ones that don't escalate to your front desk with full context: who called, why, what Luna already tried. Your team picks up a handoff, not a cold call. Configurable by call type, time of day, urgency, patient.
What does Luna unlock for your athena practice?
Type in your numbers. The model updates live. When you're done, we'll run the same math on your actual athena data during the walkthrough.
Model uses Steer portfolio averages: 60% of missed inbound calls have booking intent, Luna captures 65% of those, 88% of inbound calls handled without human touch, average call length 4.5 minutes, loaded front desk FTE cost $42K per year. Your actual numbers will vary. We'll rebuild this on your real athena data during the walkthrough, typically in 10 minutes.
14 days from contract to live on every line.
No new vendor onboarding. No changes to athena workflows. Marketplace contract, your existing athena identity, your existing schedule templates. We turn it on.
Marketplace procurement. BAA standard. Your IT team does nothing.
Luna trained on your schedule templates, payer rules, and brand voice.
Luna listens to real calls, drafts what she would have done. You review.
Inbound 24/7. Outbound campaigns ramp from week 3.
What athena practices actually ask.
Can we try Luna for 90 days before committing?
Yes. Standard 90-day pilot. Cancel any time during the pilot, no questions. After the pilot, annual contracts are standard. Marketplace customers can elect monthly billing through athenahealth.
What does it cost for our practice size?
Luna is a per-provider monthly subscription. No implementation fees for athenahealth marketplace customers. The right way to get a real number is the walkthrough: tell us your provider count and call volume, we model the cost and the ROI together. No back and forth.
What happens to a call Luna can't handle?
Luna escalates to your front desk with full context. Your team picks up a handoff (knows who called, why, what Luna already tried), not a cold call. You configure when Luna escalates: by call type, patient, time of day, urgency.
Will this affect our athenahealth fees or contract?
No. Luna is a separate Steer product. Your athenahealth relationship and fees do not change. BAA with Steer is independent. Luna integrates through the marketplace, no separate vendor onboarding required.
Is Luna a good fit for a small practice?
Especially. Luna is in production at athenahealth practices from 3-provider ambulatory groups upward. The smaller the practice, the faster the ROI, because every missed after-hours call costs more as a share of total volume. There's no minimum provider count.
How fast does Luna pay for itself?
Most athena practices see Luna land payback inside the second month. Drivers: after-hours bookings captured (65% of all bookings), inbound calls handled without staff time (88% autonomous), reactivation and care gap revenue Luna books on outbound campaigns. We model your actual numbers during the walkthrough.
Hear Luna run on your athena data.
30 minutes. We bring Luna up on a sample of your real schedule templates, real payer rules, and real call volume. You hear how she handles a typical inbound, an outbound recall, and an escalation. You see the numbers for your specific practice.